They have a massive lot and will help you to be satisfied. I dealt with Jairo and it was a great experience. They were able to give me an offer I am satisfied with and they were very clear and transparent about the breakdown of the fees. Livia from the finance team was also great to deal with. The floor is "okay": Nothing fancy but they have seating and refreshments. (Not something I particularly will judge when I am purchasing a car)
I was really unhappy about the service I received from the service department today. I felt the wait time was too long and there was a lack of communication to why the wait time was so long. Once the service manager became aware of my situation he approached me, listened to my concerns, and was able to hold accountability to the situation that had occurred. I can't say how many businesses lack this nowadays. They don't know how to turn a not so good situation into an okay or good situation. All in all, I'm happy with the outcome of the situation and my car is fixed.
Great Experience! Our Sales Advisor, Travis, was awesome! So knowledgeable, friendly and easy to work with. We love our 2019 Tiguan!!
I shopped around the Bay Area and Arthur Fang was by far the best salesperson I worked with. Honest, friendly, really knew the car and car lease options, was patient and just enough of the right amount of persistent. He even delivered the car to me personally, which probably took up his afternoon. For all of this I am grateful. He's won a loyal customer.
Erica in service is the best service adviser I've ever had, bar none. She is quick to respond and always works with me and my budget to see what needs to be done to my Passat. Can't say I always love coming in because it usually means there is something wrong with my car, but she makes it less stressful. Killin' it!!!!!!!!!!
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